General Complaint
SAF Leasing Ltd t/a Beyond Business Finance (Beyond) is committed to providing the highest quality service and ensuring customer satisfaction. However, should you feel that we have done something wrong, we welcome the opportunity to learn from this and we have a Complaints Procedure in place to assist us in resolving your concerns.
How to contact us
Should you wish to complain please write or telephone us using the details shown below providing us with full details of your concerns, together with our agreement number and contact details for yourself:
Post: Managing Director, SAF Leasing Ltd, 1 Calico Business Park, Sandy Way, Amington, Tamworth, B77 4BF
Telephone: 01827 300 316
Email: claire@beyondbusinessfinance.co.uk
What happens next
Shire strives to provide a responsive and timely service to all of our customers, however depending on the nature of your concerns it may take up to 8 weeks. We will record your complaint, thoroughly investigate your concerns and keep you informed of our progress throughout.
You will either receive a Summary Resolution Communication or Final Response, depending on how long it takes to fully investigate and resolve your complaint. Further details of which are outlined below.
Summary Resolution Communication. You will receive this if the complaint has been resolved to your satisfaction within 3 business days following the day on which it was received. The letter will confirm that your complaint has been resolved and will provide you with details of the Financial Ombudsman Service (FOS).
Final Response. You will receive a letter acknowledging your complaint followed by our Final Response. Our final response is a detailed letter which outlines our investigation and decision. We will also provide you with details of the FOS.
Financial Ombudsman Service
If you still remain unhappy with the solution, and if you are eligible, you can refer your complaint to the Financial Ombudsman Service who provide an impartial and free service to help you. Their contact details are as shown below.
By post: Financial Ombudsman Service, Exchange Tower, London E14 9SR
By phone: 0800 023 4567
By e-mail: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
Data Protection Complaints & the Information Commissioner’s Officer
If you are unhappy with how we process and use your personal information you can make a complaint directly to us, using the process listed above or directly to our Data Protection Officer:
By e-mail:dataprotectionofficer@beyondbusinessfinance.co.uk
By post: 1 Calico Business Park, Sandy Way. Amington, Tamworth, Staffordshire, B77 4BF
By phone: 01827 689 39
We hope that we can resolve any query or concern you raise with us directly, however if we are unable to do so the GDPR/ Data Protection Act 2018 also gives you right to lodge a complaint with a supervisory authority.
The supervisory authority in the UK is the Information Commissioner’s Office (“ICO”) who may be contacted at https://ico.org.uk/concerns/ or using their helpline on 0303 123 1113
We aim to make our procedures simple. If you wish to discuss our Complaints Procedure further, please contact the Customer Services department on 01827 300316